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Terms and Conditions

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Terms and Conditions for Research Experts (T) Ltd



Terms and Conditions ("Terms")

Last updated: (31 May 2020)



Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our websites, experts and mobile application (the "Service") operated by RET ("us", "we", or "our").

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. Minors or people below 18 years old are not allowed to use this Website.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Purchases, Refund and Replacement

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your names, email, credit or debit card, PayPal and other payment options. When you press the button “ pay now, buy or pay” you accept our terms

Refund shall be provided to our customers when the evidence of non-functionality of the product/service has been accepted. For physical product, buyers will be required to return the item before we make a refund. The costs of shipping or shipping fee are not refunded, and the buyer is responsible to cover the costs of returning the product

Replacement can be made when evidence of non-functionality of the service or product has been verified by RET. However, if the stock is finished the buyer may be refunded the equivalent amount or may wait for RET to re-stock the products.

Intellectual Property Rights

Other than the content you own, under these Terms, Research Experts (T) Ltd and/or its licensors own all the intellectual property rights and materials in this Website.

You are granted limited license only for viewing the material contained on this Website. Some contents need   to our website


You are specifically restricted from all the following:

  • Publishing any Website material in any other media;

  • Selling, sublicensing and/or otherwise commercializing any Website material;

  • Publicly performing and/or showing any Website material;

  • Using this Website in any way that is or may be damaging to this Website;

  • Using this Website in any way that impacts user access to this Website;

  • Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;

  • using this Website to engage in any advertising or marketing.

  • Certain areas of this Website are restricted from being access by you and Research Experts (T) Ltd may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Research Experts (T) Ltd a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the content we don’t own and never published to our website

Your Content must be your own and must not be invading any third-party’s rights. Research Experts (T) Ltd reserves the right to remove any of Your Content from this Website at any time without notice if it violates the rights of ownership and or found void, fake or incorrect.

Your Privacy

Please read Privacy Policy on our website at


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Changes of Terms

Research Experts (T) Ltd is permitted to revise these Terms at any time as it sees fit, and by using this website you are expected to review these terms on a regular basis. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material, we will try to provide at least 28 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion


The Research Experts (T) Ltd is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.


Entire Agreement

These Terms constitute the entire agreement between Research Experts (T) Ltd and you in relation to your use of this Website, purchasing and supersede all prior agreements and understandings.


Some parts of the Service are billed on a subscription basis ("Subscription(s)") and some are not billed. You will be billed in advance on recurring subscriptions. Each subscription will bear information whether free or paid.

Links To Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by Research Experts of Tanzania Ltd. Example of third-party websites includes google forms, google docs, google sheet to mention some.

Our Company (RET) has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that RET shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the Tanzania Republic of, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Tanzania for the resolution of any disputes.

Contact Us

If you have any questions about these Terms, please contact us.


Disclaimer: Legal information is not legal advice

Covid-19 Response

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Last updated: (30 June 2020)


  • We train our research team on cov19 transmission, symptoms for early treatment and isolation, prevention and how to report emergencies.
  • We provide all cov19 prevention resources (Sanitizers, masks, water and soaps) to our research team on our budgets
  • We carry all resources during field visits with us.
  • We conduct a 15 minutes introduction awareness campaign about cov19 symptoms, transmission, prevention and how to access health support to our participants or respondents
  • We use digital or paperless survey systems with android tablets and keep a separation distance of 1.5 meters between all participants (interviewees and interviewers)
  • We do offer also webinars to our clients who can't attend face-to-face training.

Privacy policy

Privacy policy

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Privacy Policy for Research Experts of Tanzania Ltd


At RET.CO, accessible from, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by RET.CO and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to all our services and is valid for visitors to our website with regards to the information that they shared and/or collect in RET.CO. This policy is applicable to any information collected via various channels such as online, documentation of secondary data and one-to-one interviews


By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. How we use your information. We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

When participating in the one-to-one interviews during research or any intervention with staff or contracted researchers from RET, you will sign the consent form if your age is 18+ years. In the case of children (<18 years) are involved, then guardians, teachers, or parents will sign the consent form on behalf. In case the interview is done in digital platforms then a verbal consent may be collected and documented in our questionnaires as "YES" if accepted to participate and "NO" if rejected to participate in an interview.

  • Names, emails, mobile numbers are not shared with any entity. We use then to verify researchers contacted respondents and for calling back to get more clarifications in case of the missing piece of information or data
  • We process data from respondents to create useful information (Statistics on graphics, tables) and develop a report. The report does not mention specific names but rather sex and age of respondent when quoting a voice note

Log Files

RET.CO follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Disclaimer Generator.

Cookies and Web Beacons

Like any other website, RET.CO uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL –

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of RET.CO. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on RET.CO, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that RET.CO has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies

RET.CO's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions or automatically click on the "unsubscribe" button to erase yourself.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have two weeks (14 working days)  to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

RET.CO does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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